Customer Update- January 2014

Valued customer,

Let me begin by thanking you for your consideration in allowing Yankee Propane to service your propane needs. We understand that the current level of propane prices has created issues for all parties and we wanted to ensure you that we are doing everything in our power to minimize the impact.

Propane wholesale costs are at near record levels due to a number of factors including starting the heating season with higher than usual demand for crop drying coupled with recent extreme cold temperatures throughout the country. Although our diversified purchasing strategy has enabled us to maintain our necessary inventory levels, wholesale propane prices are beyond our control. If the cost of propane has created a significant hardship for you, please don’t hesitate to contact the office to discuss what options are available.

Even though we have offered Prebuy and Budget plans in the past, we plan on coming out with some new attractive fixed price programs in the spring to protect customers from the changing prices. Keep an eye out for more information.

We have also recently revised our website including:
Customer account information including usage and payment history, outstanding balance, etc.
Ability to pay bills online through credit card or e-check payments
Services offered by Yankee Propane along with Frequently Asked Questions
Locations of our business partners who sell propane for gas grills, etc.
Safety information regarding propane
Energy saving tips! (which are very appropriate during these times…)
To sign up for accessing your account information and paying bills online, please complete the following steps:
“Pay Your Bill Online” tab on the right hand side of the main menu
Sign Up” icon on the lower right hand side of the “Log In” box
“Create New User” box
“Customer ID” – a six letter ID (all capital letters) found on the upper right hand side of your statement under “Account No.”. This is normally based on the 1st three letters of the customer’s last name followed by the 1st three letters of their first name. [I realize that is confusing with the “Account No.” which in actuality is a six digit number…this is due to a systems issue with our statements that we are in the process of correcting]
“Customer No.” – a six digit number directly under the “Account No.” on the upper right hand side of your statement.
“Email” – use whatever email address that is appropriate
If you have any questions or problems with signing up, please contact our office at (800) 386-3835. One of our representatives would be more than happy to walk you through the process.
In keeping with our never ending focus on safety, one other very important item that we want to share with you is some recent information we received regarding US Consumer Product Safety Commission recalls concerning boilers under the brands “New Yorker Boiler” (units are green in color) and “U.S. Boiler” (units are light blue in color with black trim). If you have or are uncertain if you have one of these units, please call our office immediately.
From all of us at Yankee Propane, best wishes and regards.