Frequently Asked Questions

What should I do if I smell propane inside my house?

  • Put out all smoking materials and other open flames.
  • Get everyone out of the building.
  • DO NOT operate lights, appliances, telephones, or cell phones.  Sparks from these sources can trigger an explosion or a fire.
  • Turn off the main gas supply valve on your propane tank.  To close the valve, turn it clockwise.
  • Call Yankee Propane and/or your local fire department from a cell phone outside the building or your neighbor’s phone.
  • DO NOT return to the building until a Yankee Propane service representative or a fire department official determines that it is safe to do so.
  • DO NOT turn on the gas supply valve.  Your Yankee Propane service representative will do that and then will pressure-check the system and relight the pilot lights on your appliances.

What should I do if I smell propane outside my house?

  • Call Yankee Propane for service at 800-386-3835
  • Approach the tank cautiously to determine if you can see or hear a leak at the regulator(s), pigtail, gas lines, or relief valve.
  • If the leak is coming from the regulator(s), pigtail, or gas lines, turn off the main valve and move away from the tank.
  • If the leak is coming from the relief valve, move away from the tank.
  • If you don’t see or hear a leak, read your tank gauge to determine if your tank is nearly empty. The odorant used in propane is especially strong when the tank is nearly empty.
  • Determine if you might have just had a delivery of propane in which case a small amount of propane may have been released into the air at that time.

Why do you keep filling my tank when it's not empty yet?

We at Yankee Propane strive for 0% out-of-gas calls. We want our customers to have complete confidence that they will not run out of gas. During the winter months, we maintain a Keep Full Policy for our heating customers. We want to keep our customers warm regardless of any severe extended cold period, heavy snowfall, or nationwide shortage of propane.

What is my delivery schedule?

Your delivery schedule is based on the size of your tank, what you use the gas for, and what your past usage rate has been.

Propane for cooking: Every 3 or 4 months, depending on your usage

Propane for hot water and cooking: Approximately every 60 days

Propane for heat, hot water, and cooking: Approximately every 30 days from September through May. Occasionally, during severe cold weather, some customers may receive deliveries every 15 days.

Why is my price so high?

Propane tends to follow the price of crude oil. Supply and demand along with weather conditions also play an important role. Colder temperatures during the winter months increase the demand for propane, which reduces supplies and leads to higher prices.

What is Yankee Propane doing to keep my costs down?

We are trying to keep our expenses down by:

  • Purchasing propane cost-effectively by shopping for the best prices from various supply sources including pipeline, refinery, and rail.
  • Continually focusing on reducing our cost of service through enhancing routing efficiencies and the productivity of our operations.

My tank gauge reads 45%, but my furnace is not working. What should I do?

Check to see if other gas appliances are working and then call  Yankee Propane for service at 845-651-2662.

What should I do after a snowstorm?

It is important to clear and de-ice your driveway to allow our trucks to enter. Also, be sure to clear a path to the tank and mark the location of an underground tank so our driver can access it.

How do I set up service?

Call Yankee Propane at 800-386-3835. We will ask you for the following information:

  • Name, address, and phone number.
  • What appliances use the gas (e.g. furnace, clothes dryer). The types of appliances help us determine what size tank we need to install to meet your needs.
  • What company is currently supplying you with propane? We cannot fill a tank belonging to another company.
  • What size tank do you have now and is it aboveground or underground?
  • Are you the owner of the property or do you have a landlord?
  • We will then set up an installation date to hook up our tank(s), light your pilots, and pressure test your system.

What if I own my own tank?

Since most tanks are owned by the propane companies themselves, we need to see a bill of sale for the tank or other proof of ownership before we can fill it.

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